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Privacy Policy

Last updated: March 1, 2026

1. Information We Collect

FetcherPay collects information you provide directly to us when you create an account, integrate our payment APIs, or contact us for support. This includes:

  • Business name, contact name, email address, and phone number
  • Payment processing data (transaction amounts, timestamps, merchant IDs)
  • Technical integration data (API keys, webhook endpoints, IP addresses)
  • Communications you send us (support tickets, emails)

We do not store raw card numbers or sensitive cardholder data. All card data is tokenized by our PCI Level 1 certified processors before reaching our systems.

2. How We Use Your Information

We use the information we collect to:

  • Process payments and provide our payment infrastructure services
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Comply with legal obligations including KYC/AML requirements
  • Send transaction confirmations, receipts, and service notifications
  • Improve our platform, APIs, and routing algorithms
  • Respond to your inquiries and provide customer support

3. Sharing of Information

We share your information only in the following circumstances:

  • Payment processors and banking partners: Stripe, Column Bank, and other rails partners to execute transactions
  • Compliance and identity verification: KYC/AML service providers as required by law
  • Legal requirements: When required by law, regulation, or valid legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

We do not sell your personal information to third parties.

4. Data Retention

We retain transaction records and associated data for 7 years as required by financial regulations. Account data is retained for the duration of your account plus 3 years after closure. You may request deletion of non-regulated data by contacting us.

5. Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, SOC 2 Type II audited controls, and strict access controls. See our Security page for full details.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

7. Cookies

We use essential cookies for session management and security. We use analytics cookies (with your consent) to understand how merchants use our dashboard. You can control cookie preferences in your browser settings.

8. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection team: